Question 1

What is Cyber Tour Phuket and who can book with you?

Accepted Answer

Cyber Tour Phuket Co., Ltd. is a licensed B2B travel wholesaler (Destination Management Company) based in Phuket, Thailand, operating since 1991 under TAT licence 34/2335. We work exclusively with travel agencies, tour operators and OTAs — not direct consumers. Partner agencies get wholesale net rates on Phuket day tours, private transfers, contracted hotel rates and multi-day packages.

Question 2

How do I register my travel agency as a B2B partner?

Accepted Answer

Registration is free at cybertouronline.com/register. Submit your agency details and our team typically approves new accounts within 24 hours. Once approved, you get instant access to live wholesale rates, the online booking builder, branded PDF vouchers and invoicing.

Question 3

Is there a welcome discount for new agencies?

Accepted Answer

Yes. New agencies automatically receive 10% off their first booking — the discount is applied at checkout with no promo code needed. It is limited to one discount per agency.

Question 4

Which languages does your reservations team support?

Accepted Answer

Our reservations desk operates 24/7 in English, Thai and Chinese. You can reach us by phone or WhatsApp at +66 81 797 2288, or by email at booking@cybertouronline.com.

Question 5

What tours and services do you offer from Phuket?

Accepted Answer

We offer daily speedboat and big-boat island tours (Phi Phi Islands, James Bond Island, Similan Islands and more), private airport and hotel transfers by sedan, van and VIP vehicle across Phuket, Phang Nga and Krabi, contracted B2B hotel rates in Phuket, and ready-made multi-day packages combining tours, transfers and hotels.

Question 6

Are your rates net wholesale rates or retail rates?

Accepted Answer

All rates shown to logged-in agents are net wholesale (B2B) rates in Thai Baht, so your agency adds its own markup when selling to travelers. Public pages never display contracted rates — they are visible only after agent login.

Question 7

How do I make a multi-day booking?

Accepted Answer

After logging in, use the online booking builder to combine tours, transfers and hotels across multiple days in a single booking order. You can save drafts, adjust dates and passenger details, and confirm when ready — vouchers and invoices are generated automatically.

Question 8

Can I book private transfers for my clients' arrival and departure?

Accepted Answer

Yes. We operate private sedan, van and VIP transfers between Phuket International Airport (HKT) and hotels across Phuket, Khao Lak, Phang Nga and Krabi. Add the flight number to the booking and our dispatch team monitors arrivals for delays.

Question 9

What happens if a tour is cancelled due to weather?

Accepted Answer

Sea-safety cancellations by the operator or marine authorities are fully refundable or re-bookable at no charge. Our reservations desk will contact your agency immediately with alternatives whenever a departure is affected.

Question 10

What payment methods do you accept?

Accepted Answer

We accept online payment via credit/debit cards, Thai online banking and Thai QR payment through the ChillPay gateway. Approved agencies may also be granted credit terms with consolidated invoicing. All pricing and settlement is in Thai Baht (THB).

Question 11

Do your prices include VAT?

Accepted Answer

Prices are quoted in Thai Baht with no VAT added — the rate you see is the rate you pay.

Question 12

Do you issue invoices and receipts for agencies?

Accepted Answer

Yes. Every confirmed booking generates a branded PDF invoice automatically, and payment receipts are issued on settlement. Agencies on credit terms receive statement-of-account summaries, and credit notes are issued for any refunds or amendments.

Question 13

How do my clients receive their tour vouchers?

Accepted Answer

As soon as a booking is confirmed, the system generates branded PDF vouchers that you can download or forward to your clients. Each voucher includes the service details, pickup time and place, emergency contact numbers and a QR reference.

Question 14

How are hotel pickups arranged for day tours?

Accepted Answer

Pickup from hotels in the main Phuket beach areas (Patong, Kata, Karon, Kamala and others) is included on most day tours. The exact pickup window is printed on the voucher, and our dispatch team reconfirms timings the evening before departure.

Question 15

Can I amend or cancel a confirmed booking?

Accepted Answer

Amendments (dates, passenger names, pickup hotel) can be requested through the portal or the 24/7 reservations desk. Cancellation terms vary by product and are shown before you confirm — most day tours allow free cancellation with sufficient notice, while peak-date and package bookings may carry supplier fees.

Question 16

Do you provide support during the tour if something goes wrong?

Accepted Answer

Yes. Our operations team in Phuket is reachable 24/7 on +66 81 797 2288 (phone and WhatsApp). We monitor every departure and proactively alert your agency about delays, weather changes or itinerary adjustments.

Frequently Asked Questions

Getting Started

Rates & Booking

Payments & Invoicing

Vouchers & Operations

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