Question 1

What is Cyber Tour Phuket and who can book with you?

Accepted Answer

Cyber Tour Phuket Co., Ltd. is a licensed B2B travel wholesaler (Destination Management Company) based in Phuket, Thailand, operating since 1991 under TAT licence 34/2335. We work exclusively with travel agencies, tour operators and OTAs — not direct consumers. Partner agencies get wholesale net rates on Phuket day tours, private transfers, contracted hotel rates and multi-day packages.

Question 2

How do I register my travel agency as a B2B partner?

Accepted Answer

Registration is free at cybertouronline.com/register. Submit your agency details and our team typically approves new accounts within 24 hours. Once approved, you get instant access to live wholesale rates, the online booking builder, branded PDF vouchers and invoicing.

Question 3

Is there a welcome discount for new agencies?

Accepted Answer

Yes. New agencies automatically receive 10% off their first booking — the discount is applied at checkout with no promo code needed. It is limited to one discount per agency.

Question 4

Which languages does your reservations team support?

Accepted Answer

Our reservations desk operates 24/7 in English, Thai and Chinese. You can reach us by phone or WhatsApp at +66 81 797 2288, or by email at booking@cybertouronline.com.

Question 5

What tours and services do you offer from Phuket?

Accepted Answer

We offer daily speedboat and big-boat island tours (Phi Phi Islands, James Bond Island, Similan Islands and more), private airport and hotel transfers by sedan, van and VIP vehicle across Phuket, Phang Nga and Krabi, contracted B2B hotel rates in Phuket, and ready-made multi-day packages combining tours, transfers and hotels.

Question 6

Are your rates net wholesale rates or retail rates?

Accepted Answer

All rates shown to logged-in agents are net wholesale (B2B) rates in Thai Baht, so your agency adds its own markup when selling to travelers. Public pages never display contracted rates — they are visible only after agent login.

Question 7

What payment methods do you accept?

Accepted Answer

We accept online payment via credit/debit cards, Thai online banking and Thai QR payment through the ChillPay gateway. Approved agencies may also be granted credit terms with consolidated invoicing. All pricing and settlement is in Thai Baht (THB).

Question 8

Do your prices include VAT?

Accepted Answer

Prices are quoted in Thai Baht with no VAT added — the rate you see is the rate you pay.

Question 9

How do my clients receive their tour vouchers?

Accepted Answer

As soon as a booking is confirmed, the system generates branded PDF vouchers that you can download or forward to your clients. Each voucher includes the service details, pickup time and place, emergency contact numbers and a QR reference.

Question 10

Can I amend or cancel a confirmed booking?

Accepted Answer

Amendments (dates, passenger names, pickup hotel) can be requested through the portal or the 24/7 reservations desk. Cancellation terms vary by product and are shown before you confirm — most day tours allow free cancellation with sufficient notice, while peak-date and package bookings may carry supplier fees.

Frequently Asked Questions

Getting Started

Rates & Booking

Payments & Invoicing

Vouchers & Operations

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